Privacy Policy

01 Who We Are

www.okbet is an online gaming platform operated in the Philippines within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Data Privacy Act of 2012, www.okbet acts as the Personal Information Controller in respect of the personal data it collects from players and website visitors.

This Policy applies to all personal data collected through the www.okbet website, mobile application, live chat support system, email communications, and any other channel through which you interact with the www.okbet platform. It applies to all players registered on www.okbet, regardless of their location within the Philippines — whether you are based in Metro Manila 🇵🇭, Cebu City 🇵🇭, Davao 🇵🇭, Quezon City 🇵🇭, or anywhere else in the archipelago.

By using the www.okbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the www.okbet platform.

02 Personal Data We Collect

www.okbet collects the following categories of personal data from players and website visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify the 21+ age requirement under PAGCOR regulations).
• Residential address, including city, province, and postal code.
• Email address and mobile phone number.
• Government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number) submitted during KYC verification.

2.2 Financial Data

• GCash or PayMaya (Maya) account details linked to your www.okbet account.
• Bank account details (bank name, account number) for bank transfer transactions.
• Debit card details (card number, expiry date) where applicable.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.

2.3 Gaming & Activity Data

• Game history, including games played, bet amounts, win/loss records, and session durations.
• Bonus and promotion usage history.
• Responsible gaming settings, including deposit limits, session limits, and self-exclusion records.
• Customer support interaction records, including live chat transcripts and email correspondence.

2.4 Technical & Device Data

• IP address and approximate geolocation data.
• Device type, operating system, and browser type and version.
• Session identifiers, login timestamps, and access logs.
• Cookie identifiers and similar tracking technology data (see Section 8).

03 How We Collect Your Data

www.okbet collects personal data through the following means:

• Direct Collection: Information you provide when registering your www.okbet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and device data collected automatically when you access the www.okbet platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, information from PAGCOR or other regulatory bodies in connection with compliance obligations.

www.okbet does not collect personal data from social media platforms or third-party data brokers for marketing purposes.

04 Why We Use Your Personal Data

www.okbet processes your personal data for the following purposes:

www.okbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or regulatory obligation.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, www.okbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your www.okbet account, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate Interests: Processing necessary for www.okbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing — such as for optional marketing communications — you may withdraw your consent at any time by contacting our support team or updating your account preferences.

06 Sharing Your Personal Data

www.okbet does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist www.okbet in operating the platform, including KYC verification providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, and cloud hosting providers. These parties are contractually bound to process your data only on www.okbet's instructions and in accordance with applicable Philippine data protection law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory instruction.
• Game Providers: Licensed third-party game studios and live dealer providers whose games are available on the www.okbet platform. These providers receive only the minimum data necessary to deliver the game experience and are prohibited from using your data for their own marketing purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of www.okbet's business, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third parties with whom www.okbet shares personal data are required to implement appropriate technical and organisational security measures consistent with the Data Privacy Act of 2012.

07 Data Retention

www.okbet retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required under the Anti-Money Laundering Act and PAGCOR regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Responsible gaming records: Retained for the duration of any self-exclusion period plus five (5) years thereafter, to prevent re-registration during exclusion periods.
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
• Technical and device logs: Retained for twelve (12) months from the date of collection, unless required for longer periods in connection with a security investigation or legal proceeding.

Upon expiry of the applicable retention period, www.okbet will securely delete or anonymise your personal data in accordance with the National Privacy Commission's guidelines on data disposal.

08 Cookies & Tracking Technologies

www.okbet uses cookies and similar technologies to operate and improve the platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the www.okbet platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the www.okbet platform — such as which pages are visited most frequently and where players encounter errors. This data helps us improve the platform experience. No personally identifiable information is included in analytics reports.

www.okbet does not use third-party advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will affect your ability to use the www.okbet platform.

09 Security Measures

www.okbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction:

• Encryption in Transit: All data transmitted between your device and www.okbet servers is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive personal data stored on www.okbet servers is encrypted using AES-256 encryption.
• Password Security: Player passwords are stored using industry-standard bcrypt hashing with unique salts. Plain-text passwords are never stored or transmitted.
• Access Controls: Access to personal data within www.okbet is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo data privacy training.
• Fraud Monitoring: www.okbet employs automated fraud detection systems that monitor for suspicious login activity, unusual transaction patterns, and other indicators of account compromise.
• Incident Response: In the event of a personal data breach that poses a real risk to your rights and freedoms, www.okbet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

While www.okbet takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your www.okbet login credentials and for notifying us immediately if you suspect unauthorised access to your account.

10 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by www.okbet:

To exercise any of the above rights, please contact the www.okbet Data Protection Officer (DPO) using the contact details in Section 14. We will respond to all verified data rights requests within fifteen (15) business days, as required by the Data Privacy Act of 2012. We may request proof of identity before processing your request to protect against unauthorised access to your data.

11 Children's Privacy & Age Restriction

The www.okbet platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. www.okbet does not knowingly collect personal data from individuals under the age of 21.

If www.okbet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required by our licensing obligations.

If you are a parent or guardian and believe that your child under 21 has registered on the www.okbet platform, please contact our support team immediately so we can take appropriate action.

12 Third-Party Links

The www.okbet platform may contain references to third-party game providers and payment services. This Privacy Policy applies solely to data collected and processed by www.okbet. Third-party services operate under their own privacy policies, and www.okbet is not responsible for the data practices of any third party.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the www.okbet platform.

13 Changes to This Privacy Policy

www.okbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or on-platform notification at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the www.okbet platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, please discontinue use of the platform and contact our support team to request account closure.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way www.okbet handles your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 on the www.okbet platform — select "Privacy & Data" from the support menu.
• Response Time: We aim to acknowledge all privacy-related inquiries within two (2) business days and resolve them within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.